Marketing, advertising and customer experience

CX Exchange USA 2027

An invite-only forum for senior customer experience professionals. Its focus is aligning people, processes and platforms with customer value.

Add to calendar Your list

February 24 to 25, 2027, Westin Woodlands, Houston, TX. Dates confirmed on the organizer's page: 2026-11-02. Recheck before you book, since organizers change details.

Independent planning reference. Delta Arc is not the organizer and does not sell tickets. Delta Arc has not announced attendance at this event, and listing it is not an endorsement.

What to see

  • Key themes include turning AI potential into performance and building a single view of the customer. Source
  • Cross-industry benchmarking sessions and case studies from adjacent sectors. Source

What to plan

These open in a new tab, so this page stays here. Your plan, travel details and next steps are all on Delta Arc.

Parking and the venue

Parking

Coming soon. Delta Arc will add this from an official source.

Transit

Coming soon. Delta Arc will add this from an official source.

Accessibility

Coming soon. Delta Arc will add this from an official source.

Where to stay

Coming soon. Delta Arc will add this from an official source.

From the airport

Travel details for the Houston area.

Airports

Airport to the venue

METRO's 500 IAH Downtown Direct runs nonstop from Terminal E, Level 2, outside Door E201. METRO lists a 500 Downtown Direct stop at the George R. Brown North Transit Center Garage. Source

Rideshare

At IAH, ride apps pick up outside Baggage Claim at Door A-114, Doors C-103 and C-104, and Terminal E Level 2 Zone 5. At Hobby, pickup is Curb Zone 5, near Baggage Claim Carousel No. 4. Source

Taxis

At IAH, taxis load outside Baggage Claim at Doors A-115, C-105 and E-103, and at Hobby in Curb Zone 2. The airport system says all airport taxis are licensed and drivers complete training, and it names no companies. Source

Black car and SUV pickup

Limousine drivers picking up at the airports must be badged and may not solicit riders. Do not accept a ride without a prearranged reservation. The airport pages name no operators. Source

Public transit

METRO's 500 IAH Downtown Direct runs nonstop from Terminal E, and a local route leaves from Terminal C outside Door C105 for the Downtown Transit Center. METRORail then serves downtown. Source

Houston travel guide →

Questions worth asking there

A claim at a show is a starting point. These questions help you test it.

  • How was the satisfaction or NPS change measured, and was anything else changed in the same period?
  • What was the containment or deflection rate definition, and does it count customers who gave up?
  • How many live customer interactions does this result rest on, and over how many months?
  • Can the vendor show the result for a contact center of similar size and channel mix?

Common questions

When is CX Exchange USA 2027?

February 24 to 25, 2027.

Where is CX Exchange USA 2027 held?

Westin Woodlands, Houston, TX.

How do I get to CX Exchange USA 2027 from the airport?

METRO's 500 IAH Downtown Direct runs nonstop from Terminal E, Level 2, outside Door E201. METRO lists a 500 Downtown Direct stop at the George R. Brown North Transit Center Garage.

All the way through

Before, during and after

Before the show

Set the decision you want to improve, then plan the trip.

During the show

Test any claim on the floor, from your phone, in six questions.

After the show

Turn notes into a decision while they are fresh.

Where next

Stay with it

Understand

The evidence and sources in Business Operations and Revenue.

Plan

Shows and conferences in Business Operations and Revenue, with what to see and how to get there.

Build

How Delta Arc would approach the decision in front of you.

Everything in Business Operations and Revenue →

Also coming up

More in this field

Marketing, advertising and customer experience

World Travel Market London 2026

A global marketplace in London for travel and tourism professionals.

November 3 to 5, 2026 · London, United Kingdom

Marketing, advertising and customer experience

Small Business Expo Dallas 2026

A one-day trade show and conference for small business owners, entrepreneurs and start-ups in the Dallas area.

November 4, 2026 · Dallas, TX

Marketing, advertising and customer experience

OutBound 2026

A sales training and leadership conference presented by Sales Gravy, for sellers and sales leaders.

November 9 to 12, 2026 · Las Vegas, NV

Plan it

Guides for any show

First time at a major show

A show floor rewards a plan. Decide what you need to learn before you see the program, then let the program fill the plan.

Show planning checklist

The same checklist works for a payments summit, a marketing conference and a machine tool show.

Parking and getting there

Parking and transit change by event and by day. The venue and the transit agency are the sources to trust, close to the date.

Hotels and travel

Use the organizer's official housing page as your starting point. Third-party offers that use a show's name are not always connected to the organizer.

During the show

A claim on a show floor sounds as firm as a published figure. It usually is not. Keep the same few questions in your pocket, and class what you hear.

Meeting planner

A meeting earns its time when both sides know the question before they sit down.

After the show

The value of a show is decided in the two weeks afterward, when notes turn into decisions or get lost.

How to cite this page. Delta Arc, LLC. “CX Exchange USA 2027 planning reference.” DA-EV-cx-exchange-usa-2027, version 1, as of 2026-11-02. https://thedeltaarc.com/events/cx-exchange-usa-2027/

Published by Delta Arc, LLC · Editor: Michael Davis · Report a correction