Marketing, advertising and customer experience

Forrester CX Forum East 2027

Forrester's East Coast customer experience forum, for CX, B2C marketing and digital leaders. Its 2027 theme centers on the future of customer experience.

Add to calendar Your list

June 14 to 15, 2027, New York, NY. Dates confirmed on the organizer's page: 2026-11-02. Recheck before you book, since organizers change details.

Independent planning reference. Delta Arc is not the organizer and does not sell tickets. Delta Arc has not announced attendance at this event, and listing it is not an endorsement.

What to see

  • Focus areas include accelerating outcomes, aligning teams and proving CX value. Source
  • Research-driven keynotes and sessions, with peer networking and exchanges. Source

What to plan

These open in a new tab, so this page stays here. Your plan, travel details and next steps are all on Delta Arc.

Parking and the venue

Parking

Coming soon. Delta Arc will add this from an official source.

Transit

Coming soon. Delta Arc will add this from an official source.

Accessibility

Coming soon. Delta Arc will add this from an official source.

Where to stay

Coming soon. Delta Arc will add this from an official source.

From the airport

Travel details for the New York area.

Airports

Airport to the venue

The Javits Center is one block from the 34th St-Hudson Yards station on the 7 train, which connects to every line through Manhattan. Taxis and rideshares also reach the center. Source

Rideshare

Coming soon. Delta Arc will add this from an official source.

Taxis

Use official airport taxi stands and do not accept rides from people soliciting in the terminal. NYC taxis are regulated by the Taxi & Limousine Commission, and each should show a visible TLC license and working meter. Source

Black car and SUV pickup

Coming soon. Delta Arc will add this from an official source.

Public transit

At JFK, AirTrain connects the terminals to the Long Island Rail Road and the subway. Source

New York travel guide →

Questions worth asking there

A claim at a show is a starting point. These questions help you test it.

  • How was the satisfaction or NPS change measured, and was anything else changed in the same period?
  • What was the containment or deflection rate definition, and does it count customers who gave up?
  • How many live customer interactions does this result rest on, and over how many months?
  • Can the vendor show the result for a contact center of similar size and channel mix?

Common questions

When is Forrester CX Forum East 2027?

June 14 to 15, 2027.

Where is Forrester CX Forum East 2027 held?

New York, NY.

How do I get to Forrester CX Forum East 2027 from the airport?

The Javits Center is one block from the 34th St-Hudson Yards station on the 7 train, which connects to every line through Manhattan. Taxis and rideshares also reach the center.

All the way through

Before, during and after

Before the show

Set the decision you want to improve, then plan the trip.

During the show

Test any claim on the floor, from your phone, in six questions.

After the show

Turn notes into a decision while they are fresh.

Where next

Stay with it

Understand

The evidence and sources in Business Operations and Revenue.

Plan

Shows and conferences in Business Operations and Revenue, with what to see and how to get there.

Build

How Delta Arc would approach the decision in front of you.

Everything in Business Operations and Revenue →

Also coming up

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Plan it

Guides for any show

First time at a major show

A show floor rewards a plan. Decide what you need to learn before you see the program, then let the program fill the plan.

Show planning checklist

The same checklist works for a payments summit, a marketing conference and a machine tool show.

Parking and getting there

Parking and transit change by event and by day. The venue and the transit agency are the sources to trust, close to the date.

Hotels and travel

Use the organizer's official housing page as your starting point. Third-party offers that use a show's name are not always connected to the organizer.

During the show

A claim on a show floor sounds as firm as a published figure. It usually is not. Keep the same few questions in your pocket, and class what you hear.

Meeting planner

A meeting earns its time when both sides know the question before they sit down.

After the show

The value of a show is decided in the two weeks afterward, when notes turn into decisions or get lost.

How to cite this page. Delta Arc, LLC. “Forrester CX Forum East 2027 planning reference.” DA-EV-forrester-cx-forum-east-2027, version 1, as of 2026-11-02. https://thedeltaarc.com/events/forrester-cx-forum-east-2027/

Published by Delta Arc, LLC · Editor: Michael Davis · Report a correction